Intrada offers an effective Help Desk service that can benefit small businesses to large corporations. Foundational to our successful helpdesk are a friendly voice and a simple process to collect information. Intrada's Help Desk is one of the most exciting departments because there is always something new to help correct user issues accurately and effectively. This is accomplished through communications and support tools like chat, remote control, knowledge bases, how-to instruction and onsite visits.
Intrada's Help Desk can come on board to assist current Information Technology departments or allow companies to add a technical support to all users without hiring additional staff. Advanced call queuing, online forms, ticket tracking and remote software resources allow custom configuration to meet any business needs.