Intrada understands the importance of a stable, secure and fast computer when it comes to employee efficiency. Intrada incorporates proven processes to quickly resolve issues and, therefore, maximize the availability of resources. These processes start with communication through either an online ticket system or call in help-desk center. With detailed information collected, Intrada will allocate the appropriate tech or techs to address and resolve the issue. Services provided include:
Intrada offers a true Managed IT service – PRO-Active Network Management. No hidden fees, 24/7 coverage for critical business applications, and help desk for staff with no hourly limits. When Intrada is managing a client's network, the resources identified in the agreement are covered under a single monthly fee.
PRO-Active is a blend of monitoring, tools and procedures designed to prevent desktop issues. Most issues that users experience could have been prevented with the proper monitoring, maintenance and support. Intrada has developed PRO-Active to assist users with daily requirements. It's like having your own IT staff without the cost and space associated with hiring additional employees.