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Nicole Keiner
- Is User Activity Monitoring Right for my Business?
Nicole Keiner
Is User Activity Monitoring Right for my Business?
One of the fastest-growing challenges companies are currently facing due to the sizable increase of their employees working from home is productivity. According to a report by the Pew Research Center, only 7% of workers in the U.S. worked from home, pre-pandemic. Now, and not by choice, nearly two-thirds of Americans work remotely. When employees are working from their home office, how do employers know what they are doing? When and how often are employees disengaging? Is there an easy way that employers can monitor user activity and productivity? There is, and Intrada has a solution.
Intrada Technologies offers software that provides our clients with user activity monitoring for both the remote and on-premise users.
How does user activity monitoring software work?
David Steele, the co-founder of Intrada Technologies, states, “The productivity platform learns a baseline activity for each user. Reports and auditing start as soon as the low weight, hidden application is applied to the user device. But the platform also learns and builds a profile based on user activity. Once the profile baseline is established, the software will notify administrators of any changes in behavior, including apps used, time allocation, or even how email messages are worded.”
Human Resources and department managers can easily monitor computer usage and productivity by viewing easy to follow dashboards and reports. The software is customizable for your company’s specific needs to provide alerts based on rules or benchmarks.
The activity report provides information regarding the hours your employees are working, what they are working on, and monitors several actions, including email, print jobs, website history, keystrokes, web searches, and network access. It also recognizes when they may need extra support or coaching, as working from home isn’t an easy transition for some. And suppose your employee is spending their time watching movies on Netflix, chatting on social media most of the day, or engaging in any unauthorized or permitted activity during the workday? In that case, an alert will be sent to the administrator or HR department to review.
“While this software is very big brother, companies need to protect the security and privacy of company information,” Steele emphasizes. “Most companies are required to provide security and protection of company information under compliancy cyber insurance policies. This platform provides companies with accountability on the end-user and a consistent benchmark. Companies can have peace of mind by knowing users are monitored, providing a systemized approach to productivity, security, and accountability.”
If employee user activity monitoring is the direction you are going in, Intrada also recommends adding ransomware monitoring or EDR (endpoint detection and response) as an additional security option. EDR protects end-users, servers, or workstations by detecting, blocking, alerting, and restoring files that could be attacked.
How can Intrada help?
Is your business interested in determining what productivity looks like for your remote employees? Are you looking to discover and analyze trends in the most productive times of day and locations? Or are you concerned about data security with the sudden and continued growth of work at home team members?
Intrada Technologies views employee user activity monitoring software as a potential tool in your productivity toolbox. While it may work for some businesses, some other tools may work better for your business.
For a free technical assessment, contact us today at (570) 321-7370. We would be happy to explain the benefits and challenges in more detail so you can decide if utilizing productivity monitoring software or EDR is the right move for your business.
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