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Backups & Liability

by in Procedures and Policies
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All information related to the data or personal information will be considered confidential and private unless in violation of state and federal laws. See Privacy Policy for full privacy information.

The device owner is responsible to confirm backups are secured and complete*. Intrada’s backup and recovery services are designed to support users with technology support and tools and use best practice processes to secure and protect data. Intrada is not and cannot be held responsible for any lost data.

In the event of a failed hardware device, Intrada is not responsible for the recovery of this device.

Intrada’s policy for data protection:

  • Intrada will manage and monitor all backup plans included in PRO-Active agreements.
  • Intrada will perform routine restores of data to insure backups are preforming as required under a PRO-Active Network Management Agreement. PRO-Active at home plans do not include routine restores.
  • Intrada will keep all physical off-site copies handled by Intrada in a secured location.
  • When working on a device (workstation, laptop, server, network attached storage), Intrada will routinely backup the device before starting any troubleshooting processes. This backup or image will be stored at Intrada for up to 30 days. After 30 days, Intraday will erase the backup or image file permanently, unless instructed differently by customer.
  • User account passwords are never emailed or left on voice mail. Passwords are proved verbal or via text directly to end user. User names and password are never sent together over text.
  • All software is required to have valid licenses. Software cannot be restored without a valid license. Intrada will install software, if able to download, but requires a valid license. Intrada will not install unlicensed software.
  • Intrada will take every precaution to prevent data loss, but Intrada cannot be held responsible if hardware fails during a troubleshooting or recovery procedures.
  • Intrada is not responsible for change in BACKUP SCOPE or files stored outside the BACKUP SCOPE. If files are not located within the BACKUP SCOPE, they will not be backed up.
  • All information related to the data or user information will be considered confidential and private unless in violation of state and federal laws.

b2ap3_thumbnail_EmailEncryption_Icon.pngBACKUP SCOPE: This is the backup plan or configuration being applied to the client. This is clearly noted and available to the client per the client portal. If you have any questions about your BACKUP SCOPE, contact your account executive.

* Under specific PRO-Active agreements, Intrada does include Backup Management to ensure backups and recovery quality. This service is clearly noted in the agreement. PRO-Active At Home does not include test restores.

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Expertise - David is one of today’s new breed of technology pioneers creating, building and managing technology for today’s business environment. In 2000, David co-founded Intrada Technologies, Inc. In 2001, Intrada partnered with Micro-One Computer Center to create Micro-Link, a regional ISP serving more than 2000 dial-up customers. He also developed a public wireless network for commercial industry in Williamsport / Montoursville / Montgomery, PA that includes corporate email, broadband, VPN, firewall, network management, consulting, installation and training. In 2004, he sold the Dialup and Wireless portions of the business, with Intrada assuming the Micro-Link hosting and commercial ISP services. Today, David’s primary business focus is web development and network management.


Client Depth - David’s clients include health care, telecommunications, retail outlets and cataloging, and web-based robotic management systems. He has implemented full E-commerce and inventory billing systems, visual packing and shipping systems and other E-commerce solutions for large distributors with EDI interfaces and multiple vendors.


Accomplishments - David gained his expertise from a unique combination of formal education, natural ability, and on-the-job learning. He acquired his business acumen studying business management and computer programming at Pennsylvania College of Technology. In addition, David studied privately with renowned lighting and theater designer Stan Prestner at UCLA, where he learned the intricacies of light engineering and design and electrical sound reinforcement for live performance.


In addition, David continues to pursue advanced training in new media and technology developments.  djsteele@intradatech.com  570-321-7370 x102

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Mission Statement

Intrada is built on the premise that the management of information technology for business is like legal advice or accounting. It is not a do-it-yourself job.

Smart business people who are not technically savvy need quality resources for reliable hardware, software, service, and support. Businesses rely on these vendors as trusted friends or partners in their business.

Intrada serves its clients as that trusted partner. We make sure that our clients have what they need to run their businesses, with maximum efficiency and reliability.

Many of our client's needs are mission critical. Intrada gives them the assurance that we will be there when they need us.