OVERVIEWIn the rapidly evolving tech landscape, Greg Hidlay shines as a beacon of dedication and expertise at Intrada Technologies. Since joining in November 2023, he has leveraged his manufacturing startup experience to tackle the diverse challenges and opportunities that each day brings. At the frontline of customer interaction, Greg's role at the help desk is paramount to fostering client satisfaction and propelling Intrada's mission forward. |
In a world where technology continuously shapes how we live, work, and interact, the individuals who support, maintain, and innovate these systems hold an increasingly pivotal role. One such individual is Greg Hidlay, a network support technician at Intrada Technologies, who started his position in November of 2023.
Bringing valuable experience from a manufacturing startup, Greg's transition to Intrada was not just about changing jobs—it was about joining a team where each day presents a new set of challenges and opportunities to make a difference.
Greg’s days are always different, filled with customer interactions that form the root of his responsibilities. Being at the help desk means he's the first point of contact for clients facing technological hurdles. This role is crucial, as the impression he leaves can significantly impact customer satisfaction and, by extension, Intrada's reputation. The company’s mission and success are deeply intertwined with how well the help desk operates, spotlighting the significance of Greg’s role.
Despite having recently started here at Intrada, Greg recalls the establishment of an IT department from scratch at his previous job as a moment of pride. This accomplishment underscores his capability and potential to contribute significantly to Intrada’s future projects. Adapting to a fast-paced environment and managing a diverse array of client needs has been a learning curve, but diligent task scheduling and prioritizing have been key to his adaptation.
Professional growth is a continuous journey, and Greg looks forward to deepening his expertise in network administration and systems engineering. Intrada’s involvement with cloud solutions projects is something that immensely excites him. Keeping up to date with industry trends, he leverages social media and tech publications while experimenting with new technologies in his personal lab.
Beyond his technical acumen, Greg’s life extends to enjoyable moments with his significant other, Kaelyn, engaging in video games, and indulging in outdoor activities like camping and hiking. His community engagement as the Secretary of his fraternity’s alumni association board speaks volumes about his commitment to making a difference beyond the digital realm.
For those aspiring to break into the IT industry, Greg emphasizes the importance of genuine interest in technology. Whether it’s through personal projects, internships, or certifications, demonstrating a proactive engagement with IT is crucial. His advice reflects a deep understanding of the industry—a blend of passion and practical experience that shapes a successful career.
David Steele, co-owner of Intrada, adds, “Greg embodies the spirit of earnest dedication. At Intrada Technologies, his daily contributions not only support our mission but also ignite inspiration throughout our team. We are glad to have him on board.”
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Intrada Technologies is a full-service web development and network management company with a focus on creating ongoing, trusted partnerships with each of our clients.
We make sure our clients have what they require to run their businesses with maximum efficiency and reliability, as many of their needs are mission-critical.
Our unique, collaborative partnerships allow us to provide our clients with the assurance that we will be there when they need us.