Network Technician

JOB POSTING

Network Technician

Job Posting - Network Technician - 04122017.docx


NETWORK TECHNICIAN                                                       POSTED:  8/3/2017

Intrada Technologies is a team of professionals located in Muncy who provide and support IT solutions including: Website Development, Internet Marketing, Pro-Active managed services, Network Support, Computer Support, Hosting and Cloud solutions.

We are looking for a smart, dedicated and energetic team player with outstanding communication skills and a positive customer service attitude at our Muncy, PA office.  A strong background in computer networks, Microsoft operating systems, and hardware and business software is necessary for this position. 

 

RESPONSIBILITIES

 

  • Respond to telephone calls, emails and internal requests for technical support.
  • Provide high level desk-side and telephone support resolving day-to-day technical issues for users throughout Pennsylvania.
  • Participate in a rotating on-call after hours/weekends schedule.
  • Setting up, repairing and maintaining a wide range of hardware (servers, desktops, laptops, printers and all other peripherals) and business class software.
  • Providing technical and analytical guidance as it relates to servers, storage, networking, telephones, and other IT systems.
  • Automate multiple environments using management applications and automation solutions.
  • Write scripts that perform system tasks and desktop configurations optimization.
  • Strategize and collaborate with Developers, Help Desk and Network Administrators to implement efficiencies, system maintenance and projects.
  • Provide training to the end-users.
  • Record, track, and document the help desk request problem-solving process, including all successful and unsuccessful decisions made and actions taken, through to final resolution. 
  • Balance multiple projects, tickets, clients and tasks and prioritize based on customer agreement.
  • Provide after-hours pager coverage shared with network team.
  • CERTIFICATION: Continues to advance education with continual knowledge building and certification.

 

QUALIFICATIONS

 

  • Honesty, Reliability, Excellent Communication Skills, Team Oriented and Professional Work Ethic.
  • B.S. degree in Computer Science or equivalent degree or experience.
  • Certifications in Microsoft, Cisco and/or VMware preferred.
  • Experience with Microsoft Server, Microsoft Exchange, TCP/IP, WAN, LAN and VMware Technologies.
  • Minimum 3 years of experience in IT support.
  • Strong skills and experience with Windows 7/10.
  • Strong troubleshooting skills; ability to provide both local and remote support.
  • Strong understanding and experience with mobile devices, laptops and tablets.
  • Strong understanding and experience with Active Directory and MS Office suite.
  • Ability to present ideas in user-friendly language.
  • Able to travel to client sites and lift/carry 35 lbs. – overnight trips only if necessary.
  • Must pass a drug and security background check.
  • Must work at Muncy, PA location.

 

Team or Role:    Network Management Team

Job Located:      Muncy, PA   

Job Type:           Salary

Compensation: $32,000 – $48,000.00/based on certifications and/or experience.

                       Group medical and dental available.

 

Intrada is an equal opportunity employer.

Please submit a resume by email to:This email address is being protected from spambots. You need JavaScript enabled to view it.

 

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Contact Information: 
    31 Ashler Manor Drive
    Muncy, PA 17756

Hours of Operation:
    Monday to Friday 8 AM > 6 PM EST
 
 800-858-5745

Mission Statement

Intrada is built on the premise that the management of information technology for business is like legal advice or accounting. It is not a do-it-yourself job.

Smart business people who are not technically savvy need quality resources for reliable hardware, software, service, and support. Businesses rely on these vendors as trusted friends or partners in their business.

Intrada serves its clients as that trusted partner. We make sure that our clients have what they need to run their businesses, with maximum efficiency and reliability.

Many of our client's needs are mission critical. Intrada gives them the assurance that we will be there when they need us.