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Help Desk Coverage Options & Holiday Schedule

by in Procedures and Policies
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Intrada Technologies Help Desk is available:

Monday > Friday from 8:00 AM EST to 7:00 PM EST

Help Desk Support Agreements:
Coverage outside default Help Desk hours is based on your Service Level Agreement.
Accessing support outside normal support hours requires an active PRO-Active agreement.

Help Desk is closed during designated holidays to allow our staff to have uninterrupted time with family. Technical support is available to PRO-Active clients with a critical system outage or emergency situations based on your Service Level Agreement. All PRO-Active systems are continually monitored during holidays but response is limited to only critical system outages. In the event of a critical system or emergency situation, Intrada Partners will make any response decisions. Any non-critical support requests during a designated holiday will be followed up on the next business day. Thank you.

Holiday Schedule 2014
January 1 (Wednesday) New Year’s Day
May 26 (Monday) Memorial Day
July 4 (Friday) Independence Day
September 1 (Monday) Labor Day
November 27 & 28 (Thursday & Friday) Thanksgiving Day
December 24 (Wednesday) @ 12:00 Christmas Eve
December 25 & 26 (Thursday & Friday) Christmas Day
 
Holiday Schedule 2015
January 1 (Thursday) New Year’s Day
May 25 (Monday) Memorial Day
July 3 (Friday) Independence Day
September 7 (Monday) Labor Day
November 26 & 27 (Thursday & Friday) Thanksgiving Day
December 24 (Thursday) @ 12:00 Christmas Eve
December 25 (Friday) Christmas Day
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Expertise - David is one of today’s new breed of technology pioneers creating, building and managing technology for today’s business environment. In 2000, David co-founded Intrada Technologies, Inc. In 2001, Intrada partnered with Micro-One Computer Center to create Micro-Link, a regional ISP serving more than 2000 dial-up customers. He also developed a public wireless network for commercial industry in Williamsport / Montoursville / Montgomery, PA that includes corporate email, broadband, VPN, firewall, network management, consulting, installation and training. In 2004, he sold the Dialup and Wireless portions of the business, with Intrada assuming the Micro-Link hosting and commercial ISP services. Today, David’s primary business focus is web development and network management.


Client Depth - David’s clients include health care, telecommunications, retail outlets and cataloging, and web-based robotic management systems. He has implemented full E-commerce and inventory billing systems, visual packing and shipping systems and other E-commerce solutions for large distributors with EDI interfaces and multiple vendors.


Accomplishments - David gained his expertise from a unique combination of formal education, natural ability, and on-the-job learning. He acquired his business acumen studying business management and computer programming at Pennsylvania College of Technology. In addition, David studied privately with renowned lighting and theater designer Stan Prestner at UCLA, where he learned the intricacies of light engineering and design and electrical sound reinforcement for live performance.


In addition, David continues to pursue advanced training in new media and technology developments.  djsteele@intradatech.com  570-321-7370 x102

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Guest
Guest Wednesday, 22 August 2018
Contact Information: 
    31 Ashler Manor Drive
    Muncy, PA 17756

Hours of Operation:
    Monday to Friday 8 AM > 6 PM EST
 
 800-858-5745

Mission Statement

Intrada is built on the premise that the management of information technology for business is like legal advice or accounting. It is not a do-it-yourself job.

Smart business people who are not technically savvy need quality resources for reliable hardware, software, service, and support. Businesses rely on these vendors as trusted friends or partners in their business.

Intrada serves its clients as that trusted partner. We make sure that our clients have what they need to run their businesses, with maximum efficiency and reliability.

Many of our client's needs are mission critical. Intrada gives them the assurance that we will be there when they need us.