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Microsoft LogoWe have received several calls from people reporting that Microsoft has contacted them at home to inform them of a problem with their computer. Cybercriminals don't just send fraudulent email messages and set up fake websites. They might also call you on the telephone and claim to be from Microsoft. They might offer to help solve your computer problems or sell you a software license. Once they have access to your computer, they can do the following:

  • Trick you into installing malicious software that could capture sensitive data, such as online banking user names and passwords. They might also then charge you to remove this software.
  • Convince you to visit legitimate websites (like to download software that will allow them to take control of your computer remotely and adjust settings and leave your computer vulnerable.
  • Request credit card information so they can bill you for phony services.
  • Direct you to fraudulent websites and ask you to enter credit card and other personal or financial information there.
  • Neither Microsoft nor our partners make unsolicited phone calls (also known as cold calls) to charge you for computer security or software fixes.

If you have been called and already gave the individual access to your computer, it is recommended to have your computer checked and cleaned by a professional right away. It is also recommended to change computer password and online accounts.

Will Microsoft ever call you? There are some cases where Microsoft will work with your Internet service provider and call you to fix a malware-infected computer—such as during the recent cleanup effort begun in our botnet takedown actions. These calls will be made by someone with whom you can verify you already are a customer. You will never receive a legitimate call from Microsoft or our partners to charge you for computer fixes.

Report phone scams

Help Microsoft stop cybercriminals by reporting information about your phone scam.

In the United States, use the FTC Complaint Assistant form.

For more on this scam, visit:

David Steele, Partner / Webmaster
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The Monthly “Steal” by David Steele

The Monthly “Steal” is a bit of relevant technology information intertwined with personal thoughts, opinions and some real life experiences. It is written by David “Steele” and is free, hence a “steal” from a “Steele”.

Medical Computer SecurityIntrada’s sister company, PRWorks, is available to work with clients in the event of a data security breach. This could include media management, press releases, strategic planning and remediation of breach.

Network Security is critical to successful business growth. With the growing security threats associated with financial, medical and personal information, businesses need to take security seriously to prevent a security breach. As a key provider to IT management and support, Intrada has invested in audit compliance reporting and monitoring software to ensure our clients’ network configurations are SOX, HIPAA or PCI compliant in real time. This provides the highest level of monitoring and tools to help prevent a security breach.

Intrada also provides security training and procedure management to help educate your employees on the safeguards and acceptable usage of the company network. Training packages are customized to support corporate policies and procedures with a focus on IT usage.

For more information on Intrada Network Security and Audit Compliance, please contact our office to schedule a free consultation.

If you are interested in learning more about Intrada, give me a call or email me today.

David Steele, Partner / Webmaster
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Contact Information: 
    31 Ashler Manor Drive
    Muncy, PA 17756

Hours of Operation:
    Monday to Friday 8 AM > 5 PM EST


Intrada Technologies is a full-service web development and network management company with a focus on creating ongoing, trusted partnerships with each of our clients.

We make sure our clients have what they require to run their businesses with maximum efficiency and reliability, as many of their needs are mission-critical. 

Our unique, collaborative partnerships allow us to provide our clients with the assurance that we will be there when they need us.