Help Desk Technician

JOB POSTING

Help Desk Technician

Job Posting - Help Desk Technician – 01092017.docx


HELP DESK TECHNICIAN                                                       POSTED:  8/3/2017

Intrada Technologies is a team of professionals who provide and support IT solutions including Website Development, Internet Marketing, Pro-Active managed services, Network Support, Computer Support, Hosting and Cloud solutions.

We are looking for a smart, dedicated and energetic team player with outstanding communication skills and a positive customer service attitude to join our team in Muncy, PA.  A strong background in computer networks, Microsoft operating systems, hardware and business software is necessary for this position. 

 

RESPONSIBILITIES

 

  • SUPPORT:  Support and Troubleshoot multiple client networks environment and deliver a predefined service level agreement to all network related situations.  Maintain network performance by executing network monitoring and analysis, and performance tuning; troubleshooting network problems; escalating problems to vendor.
  • Troubleshooting and the ability to apply diagnostic utilities to aid in resolving issues.
  • Field incoming help requests from end users via both telephone and help desk system in a courteous manner.  Provides Level 1 Technical Support to user on IT related requests (Windows / Printing / Network Access / Internet Resources / Remote Access / Email / Office Software / etc.)
  • Monitor and proactively support systems and applications through Intrada network management system.
  • Record, track, and document the help desk request problem-solving process, including all successful and unsuccessful decisions made and actions taken, through to final resolution. 
  • Balance multiple projects, tickets, clients and tasks and prioritize based on customer agreement.
  • Provide after-hours pager coverage shared with network team.

 

QUALIFICATIONS

 

  • Honesty, Reliability, Excellent Communication skills and Team Oriented Work Ethic.
  • Knowledge of computer hardware, including Laptops, Desktops and Tablets.
  • Certifications in Microsoft, Cisco and/or VMware preferred.
  • Experience with Microsoft Office, Windows 7, Windows 8 and Windows 10.
  • Working knowledge of remote control, virus and malware tools.
  • Ability to present ideas in user-friendly language.
  • Able to travel to client sites and lift/carry 35 lbs. – overnight trips only if necessary.
  • Must pass a drug and security background check.

 

Team or Role:    Network Management Team

Job Located:      Muncy, PA   

Job Type:          Salary

Compensation:   $25,000.00 > $ 38,000.00 / based on certifications and/or experience.

                         Group medical and dental available.

 

Intrada is an equal opportunity employer.

Please submit a resume by email to:This email address is being protected from spambots. You need JavaScript enabled to view it.

 

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Contact Information: 
    31 Ashler Manor Drive
    Muncy, PA 17756

Hours of Operation:
    Monday to Friday 8 AM > 6 PM EST
 
 800-858-5745

Mission Statement

Intrada is built on the premise that the management of information technology for business is like legal advice or accounting. It is not a do-it-yourself job.

Smart business people who are not technically savvy need quality resources for reliable hardware, software, service, and support. Businesses rely on these vendors as trusted friends or partners in their business.

Intrada serves its clients as that trusted partner. We make sure that our clients have what they need to run their businesses, with maximum efficiency and reliability.

Many of our client's needs are mission critical. Intrada gives them the assurance that we will be there when they need us.