A concept to have pages ready to instantly respond to negative press, comments or situations.

Applies mailing to Facebook to the tactic of using news feed style ads that do not actually get published to the newsfeed of your page.

Discussion Boards: Internet forum, message board and blog is an online discussion site where people can hold conversations in the form of posted messages.

Distributed Denial-of-Service (DDoS) or Denial-of-Service (DoS) attack is an attempt to make a machine or network resource unavailable to its intended users.

Twitter direct message (DM): Short for direct message, it is the function of the Twitter service that enables you to send a private message (direct message) to a person you are following.

Document Management System: is a software based application used to track and store documents.

Denial-of-Service (DoS) or Distributed Denial-of-Service (DDoS) attack is an attempt to make a machine or network resource unavailable to its intended users.