Network Technician
Job Brief
Intrada Technologies is seeking a creative and energetic Help Desk Technician with a strong focus on customer service and experience providing technical assistance and support to join our team.
Like a good game, our Help Desk Technician position is challenging, fast-paced and interesting – revealing different levels of challenges that require creative strategies to achieve the desired outcomes.
We have an amazing team and we are searching for individuals with strong analytical skills, an unwavering commitment to quality, and collaborative work ethic to join the Intrada staff.
About Intrada
Intrada Technologies is a full-service IT, web development, and network management company that uses technology, problem-solving, innovation, and collaboration to ensure our clients have what they need to run their businesses. Intrada isn’t a typical IT firm. We focus on creating ongoing, trusted partnerships with each of our clients through our friendly and professional staff. Every day is different with new challenges.
We ground our team-oriented approach in best practices and excellent customer service to exceed expectations of our clients - enabling many to continue providing services to other community members.
Since Intrada prioritizes ongoing client relationships, we are selective about who we take on as clients and team members. We look for clients that value our services, delivery, and team members who deliver excellent customer service and exceed expectations.
Giving back to the community is a big part of our culture. We support and encourage volunteering and give of our time and funds for causes that matter. Many of the clients we serve are those that serve and support those in need in our communities.
Intrada Technologies serves clients in the state of Pennsylvania and across the country.
Pay, Benefits, & Perks
This position is located at our beautiful, rural Muncy, Pennsylvania location in a modern, collaborative office setting. The Networking and Help Desk team are fully on-site to provide support, mentoring, and teamwork opportunities.
We understand salary is very important and pay based on the quality of work delivered and how well our customers are supported by your work. Our pay scale is based on industry standards and ranges based upon experience, education, and certifications. Growth opportunities are available.
We offer group health and dental insurance, as well as employer-matched retirement plans, paid vacation, holidays, and flexible schedules to support families.
Intrada balances our hard work with fun team appreciation events throughout the year - like cookouts, Friday tacos and margaritas, holiday parties, and even an occasional Magic: The Gathering tournament.
Responsibilities
- Support and troubleshoot multiple client networks and deliver a predefined service level agreement to all network-related situations.
- Maintain network performance by executing network monitoring, analysis, and performance tuning.
- Troubleshoot and apply diagnostic utilities to aid in resolving issues.
- Field incoming help requests from end users via both telephone and help desk system in a courteous manner. Provide Level 1 & 2 Technical Support to user on IT related requests (Windows / Printing / Network Access / Internet Resources / Remote Access / Email / Office Software / etc.).
- Monitor and proactively support systems and applications through Intrada network management system.
- Record, track, and document the help desk request problem-solving process, including all successful and unsuccessful decisions made and actions taken, to final resolution.
- Balance multiple projects, tickets, clients, and tasks and prioritize based on customer agreement.
- Provide after-hours pager coverage shared with network team.
- Attending training and safety meetings, and working safely at all times.
Requirements
- Must be able to work safely following company policy & procedures.
- Associate’s degree or higher is preferred, as well as professional experience in information technology troubleshooting, installation, and service. Training is available.
- Able to travel to client sites and lift/carry 35 lbs. – overnight trips only if necessary.
- All employees must pass a drug test and clear a security background check.
Experience
- 2 years (Preferred)
Job Type
- Full-time / Flexible work schedule
Schedule
- 8 hour shift
- Day shift
- Monday to Friday
Work Location
- One location (Muncy, PA)
Salary
- $50,000 - $60,000 / year
Benefits
- Dental insurance
- Flexible schedule
- Health insurance
- Life insurance
- Paid time off
- Professional development assistance
- Retirement plan
To Apply
Please use the APPLY button below to send us your application.
Thank you for your interest in Intrada Technologies. We look forward to meeting you.
Intrada is an equal opportunity employer.